* Free Shipping Exclusions: range hoods over the size of 46″ in length or height are not eligible for free shipping. Please note that the extra shipping charge will be added to your order once its processed. Thank you!
Payment
Full payment is required prior to fabrication. Once payment is received, orders may not be canceled in part or entirely. Once manufacturing has started, orders cannot be altered. Each order is custom made, one at a time, to customer specifications, no returns on any custom or standard items.
Lead Time
Lead time begins after full payment is received. Due to the nature of these handcrafted products, completion dates and lead times are non-binding estimates only and are subject to change. We will not be held responsible for any delays your projects incurs at any time. Our timing is clearly communicated and if there is a change, we will notify you in writing as much as possible.
Copper Finishes
Due to the fact that this product is crafted by hand, small blemishes and marks from assembly process may be evident. These are not defects but a normal part of items’ character and finish. Customer is aware that all copper items have a living finish that is by nature variable in color and pattern and is never repeated the same way twice (but Art of Range Hoods’ team will make all possible efforts to closely match the patina as requested on invoice). Customer agrees to confirm the item with provided pictures of finished product prior to shipping. Customer agrees to wear gloves when handling the copper items. Art of Range Hoods is not responsible for any fingerprints, smudges, scratches or dents that occur during installation. Custom copper patina samples are subject to flat fee of $45/sample.
Shipping
Customer agrees to inspect package and its contents at time of arrival prior to signing of POD (Proof Of Delivery) receipt from freight carrier (Philip head drill needed to open crate). If visual damage is present upon inspection, report damages to delivery driver and POD to refuse the item into carriers’ possession (this must be done for carrier to accept the responsibility of damages done during transit). Once the POD is signed by consignee, freight carrier and Art of Range Hoods will not be liable for any concealed damage. Crate and packaging must not be removed with items for claim inspection if concealed damage is present and must be reported to Art of Range Hoods within 48 hours. Standard shipping is set to residential address with notification prior to arrival, lift-gate and curbside delivery only. Special requests for inside delivery, rush shipping or limited access sites are subject to higher shipping rates. Dry run deliveries (no freight tendered) are subject to fees per freight carrier tariff rules.
Returns
Each order is custom made, one at a time, to customers specifications, making sure every step of the way we meet your expectations. Therefore, no returns on any custom or standard items.
Lifetime Warranty
Lifetime warranty on structural! This does not include accidental damage from shipping or installation but only applies to manufacturing defect.